1. Introduction
House Pros Hub ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our marketplace platform that connects customers with contractors and service providers.
By using our Platform, you agree to the collection and use of information in accordance with this Privacy Policy.
2. Information We Collect
2.1 Information You Provide
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, password
- Profile Information: Business name, contractor type, business description, licenses, certifications
- Location Information: Street address, city, state, zip code, apartment number, gate codes, address notes
- Contact Information: Phone numbers (mobile, location, business), email addresses, website URLs, social media links
- Communication: Messages, reviews, feedback, and other content you post on the Platform
- Payment Information: While we do not process payments, we may collect billing information if you use certain features
2.2 Automatically Collected Information
When you use our Platform, we automatically collect certain information, including:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Information: Pages visited, time spent on pages, links clicked, search queries
- Location Data: General location information based on IP address or device settings
- Cookies and Tracking Technologies: See our Cookie Policy for more information
2.3 Information from Third Parties
We may receive information about you from third parties, such as social media platforms if you choose to connect your account, or from service providers that help us verify information.
3. How We Use Your Information
We use the information we collect to:
- Create and manage your account
- Match customers with contractors based on location, services, and preferences
- Display your business profile to potential customers (for contractors)
- Facilitate communication between users
- Send you service-related communications, updates, and notifications
- Improve and optimize the Platform
- Analyze usage patterns and trends
- Detect, prevent, and address fraud, security issues, and abuse
- Comply with legal obligations
- Respond to your inquiries and provide customer support
- Send you marketing communications (with your consent, where required)
4. How We Share Your Information
4.1 With Other Users
We share certain information to facilitate connections:
- For Contractors: Your business profile, including business name, contractor type, description, location, contact information, and links are visible to customers
- For Customers: Your contact information may be shared with contractors you contact or engage with
4.2 With Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as hosting, analytics, customer support, email delivery, and payment processing.
4.3 For Legal Reasons
We may disclose your information if required by law or in response to valid legal requests, such as:
- Compliance with court orders, subpoenas, or other legal processes
- Protection of our rights, property, or safety
- Protection of the rights, property, or safety of our users or others
- Enforcement of our Terms of Service
4.4 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4.5 With Your Consent
We may share your information with third parties when you have given us your explicit consent to do so.
5. Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Rights and Choices
6.1 Access and Correction
You can access and update your account information at any time by logging into your account settings.
6.2 Deletion
You can request deletion of your account and personal information by contacting us. We will delete your information subject to our legal obligations to retain certain data.
6.3 Opt-Out of Marketing
You can opt-out of receiving marketing communications from us by contacting us directly at privacy@houseproshub.com. Please note that we may still send you transactional and service-related communications (such as account updates, estimate confirmations, and important service notifications) that are necessary for the Platform to function.
6.4 Cookies
You can control cookies through your browser settings. See our Cookie Policy for more information.
6.5 Do Not Track
Our Platform does not currently respond to "Do Not Track" signals from browsers. We may update this policy if a standard is established.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about your use of the Platform. Cookies are small data files stored on your device. We use cookies for:
- Authentication and session management
- Remembering your preferences
- Analyzing usage patterns
- Improving the Platform
For more detailed information about our use of cookies, please see our Cookie Policy.
8. Children's Privacy
Our Platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
9. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.
10. International Users
Our Platform is operated in the United States. If you are accessing the Platform from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using the Platform, you consent to the transfer of your information to the United States.
11. California Privacy Rights
If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information we collect, use, and disclose
- The right to delete your personal information
- The right to opt-out of the sale of personal information (we do not sell personal information)
- The right to non-discrimination for exercising your privacy rights
To exercise these rights, please contact us using the information provided in the Contact section.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on the Platform and updating the "Last Updated" date. Your continued use of the Platform after such changes constitutes your acceptance of the updated Privacy Policy.
Last Updated: January 11, 2026
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@houseproshub.com
Address: 6323 Silverfield Dr, Las Vegas, Nevada 89103